FAQ

Can you make me a personalized stamp?

Yes, please do not hesitate to contact us with your graphic design. We will prepare an individual offer.

Do you ship to... (the US, Canada, the UK, France,...)? 

Yes, we ship to the US, Canada, all Europe and many other countries around the world. If you put your order into the Cart, just select your country from the list (see picture No.1  below). If your country is not there, please contact us, we will check the shipping conditions and add to our list.

How much the shipping cost and what's the delivery time?

It depends on the country. Usually, the shipping costs 4,9 EUR for the package to 100 g. The shipping also depends on weight, you can see it when you put everything into the cart and fill your country. Then the e-shop will calculate exact shipping before your payment. (see picture No.1  below)

The delivery time also depends on the country. Usually, the delivery time to Europe is about 1 week to the US or Canada is usually about 3 weeks.

Is it possible to pay by card or Paypal?

Yes, it is possible to pay by card, PayPal or bank transfer. (see picture No.1  below)

Picture No.1 - Delivery details

My payment failed or the system didn't transfer me to the payment gate.

Sometimes the connection between our e-shop and payment gate can fail. Please don't worry. Any technology is not perfect, there can be some updates which cause the problem.

If you are not sure the payment was successful, please wait, we will contact you via e-mail. If you are sure the payment failed just wait and try to make your order again the next day. 

How long is the average life-cycle of these bioplastic stamps?

Used materials (bioplastic) behaviors as common plastics and degradation are similar. Used PLA is a kinda harder and therefore more durable. As a hardwood (for example oak).
The "bioplastic" means that it is biodegradable only in a compost (not in your workshop :)
Our tools are for hobby use (not made of stainless steel)
You can use them (gently) for many years.

Will the stamps stick to the clay?

These tools are very similar to wood tools in the way they react to clay. For best results use on almost leather hard clay. If you need to stamp on wetter clay we recommend that the stamps be slightly oiled, a few drops of vegetable oil on a sponge is enough. Or you can lightly dust with cornstarch before stamping. Alternatively, stamp over plastic wrap or a cloth, you can get some interesting edge effects this way.

How do I clean the stamps?

We recommend when cleaning the stamps that they should be washed briefly in warm water (max 50°C) and then rinsed under running water using a sponge or non-metallic brush to clear any clay residue. Shake off any excess water and dry on a towel.

DO NOT WASH THESE STAMPS IN A DISHWASHER.

Are these easy to use and store?

For ease of use and handy storage in the studio, use the wooden rod (1 included in each pack). Buy extra rods (8 mm diameter) in our e-shop, single, or packs of 10 for better value. Store them upside down in a mug so they are always on hand.

Where can I buy extra rods from?

Extra rods are available from our e-shop either singles or packs of 10 for extra value. Alternatively, you can purchase any softwood 8 mm rod and use those. If you have any difficulty inserting your rods try 'screwing' it into the stamp holder or roll 1cm of the rod on a table edge to slightly compressing it. This should make it fit more easily.

Are relyef tools only for use on clay?

Our tools are suitable for use with clay, polymer clay, modurite, and many other similar products. Fine patterns work best on fine clay and larger patterns for coarser clay. When using an oil-based clay, eg Plastelin, consider stamping using a plastic film to make cleaning the stamps easier.

Our stamps can also be used, to a limited extent, on wet leather.

To avoid damaging the stamps use only manual pressure, avoid using a press or vice. At present we are working on an alternative product which has increased mechanical resistance. If you have any interest in this technique, please do not hesitate to contact us.

Can I use relyef tools on leather?

Reliéf tools are usable (to a limited extent) even for pushing into a wet leather. To avoid damaging the dies, push them manually, with a feel, without using a press, vise or similar mechanical tools.

For the pressing into the leather, we are working on special, low-handed punches with increased mechanical resistance. If you are interested in this technique, do not hesitate to contact us.

Is this material safe to be used with food?

Our products are not officially certified for food contact. However, no adverse effects for human health are expected for the used material under normal conditions of usage, the mixture is biologically inert.
Many people use our products to decorate cookies dough etc. However, this is at your own risk. Please, examine in detail the documents published by the material manufacturer: https://www.filament-pm.com/filament-1-75-pla-silver-2-kg/p170
Safety data-sheet, Directive RoHS.